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RBFCU Case Study: Strategies for Improved Member Satisfaction Video

How Randolph-Brooks Federal Credit Union has boosted member satisfaction with UKG Banking Solutions.

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How RBFCU Transformed the Branch Experience

Randolph-Brooks Federal Credit Union implemented UKG Banking Solutions as COVID-19 hit and branches shut down. In this video you will learn how RBFCU has used the UKG Appointments and UKG Lobby solutions to transform the member and employee experience and improve satisfaction.

RBFCU had been looking to easily and safely schedule appointments by providing members with online and mobile self-service tools to improve their credit union experience. As Theresa Lockingen, VP of Branch Operations, discusses in this video, deploying UKG Banking Solutions just before the pandemic struck helped RBFCU better meet member needs while branches were shutdown and after they reopened.

In this eight-minute video, Theresa discusses:

  • What RBFCU was looking for with UKG for Banking solutions
  • How the solutions improved customer experience and safety
  • How the pandemic affected the rollout
  • How the solutions have helped member satisfaction remain high

Watch this video to learn more about how RBFCU has used UKG Banking Solutions to better serve members during the pandemic and how the solutions are helping the credit union move forward with optimism about its member experience.