The Miami Marlins, a Major League Baseball team based at LoanDepot Park in Miami, Florida, is a member club of the National League East division.
Challenges
The Miami Marlins organization manages a dynamic workforce, doubling the size of its staff during the baseball season. It strives to create an employee experience that becomes a world-class product for all stakeholders.
To meet these challenges, the Marlins implemented the UKG Pro™ human capital management (HCM) solution.
Solutions
"UKG Pro gives us a scalable technology architecture to manage our business, and the self-service tools to empower our people," said Caroline O'Connor, Chief Operating Officer of the Miami Marlins. "On the business side, we rely on accurate and accessible workforce data, with flexibility in how we report on the data. Thanks to Pro, we are able to optimize our staffing by closely watching overtime and efficiency metrics. On the people side, we understand that our employees act as our face to the customers, serve as the support system for our players, and that our employees include the players themselves. In Pro, we see that UKG's culture, which makes people its purpose, comes alive in its software."
O'Connor noted that Pro gives the organization flexibility around the type of information it can gather from employees. The Marlins can record this data in a way that is accessible and reportable, and develop strategies that create a better employee experience. Furthermore, Pro's people-centric functionality is especially helpful in the professional sports industry, which is known for its complicated HCM.
"UKG Pro gives us a scalable technology architecture to manage our business, and the self-service tools to empower our people."
Caroline O'Connor
Chief Operating Officer
Results
"We have a dynamic and distributed workforce," said O'Connor. "Pro's out-of-the-box features for managing compliance enable us to save internal efforts. This enables our payroll team to work independently."
According to O'Connor, Pro's HCM infrastructure allows the Marlins' HR, finance, and payroll departments to all work from payroll's pristine source data, including the information that is fed to its budget system. The organization is also taking advantage of Pro's onboarding solution when it hires hundreds of seasonal employees each year.
