UKG Empowers Government Agencies and Their People to Thrive

March 23, 2021, TORONTO, CA.

Governments committed to digitally transforming their organizations are selecting UKG (Ultimate Kronos Group) to ensure continuity of people operations while creating more meaningful and connected work experiences. With UKG solutions, federal, state, and local agencies can control costs, minimize compliance risk, and maintain accuracy, accountability, and transparency — all of which are critical to managing employee time and pay effectively, saving budget dollars, and improving constituent services.

UKG is a partner to 2,500 public sector organizations across all 50 states and Canada — from the City of Miami to Washington State’s Sound Transit to the City of Calgary in Alberta, Canada — and is helping to propel digital transformation among government agencies, including Boulder County, Colorado; Broward County, Florida; the City of Fishers, Indiana; the City of Oklahoma City; the City of Strongsville, Ohio; the Georgia Department of Corrections; NJ TRANSIT; Stark County, Ohio; the State of Colorado; the Town of Gilbert, Arizona; and Utah Transit Authority.

As governments move to adopt systems of collaboration in the cloud, the UKG suite of HCM, payroll, HR service delivery, and workforce management solutions — including UKG Dimensions, UKG Pro, UKG Ready, UKG TeleStaff, and UKG GovTA — helps automate processes, mitigate security risks, ease HR's administrative burden, and maximize productivity in public sector environments.

“Migrating our town-wide workforce management system to the cloud helps us reach a critical milestone on our IT roadmap,” said Sasan Poureetezadi, chief technology officer, Town of Gilbert, Arizona. “Gilbert has undergone rapid growth and transformation over the past three decades and our leaders are committed to advancing the innovative, inclusive, and purpose-driven culture we’ve brought to life for our staff, residents, and businesses. UKG will modernize the way work is done across our organization and will scale with us as we accelerate into the future.”

With UKG, government agencies have a complete solution that combines mobile-first features and machine learning to effectively recruit, hire, schedule, deploy, pay, and engage employees — and stay within budget. In addition, the UKG Connect Technology Partner Program comprises a community of nearly 250 active partners that work closely with UKG and its customers to deliver integrations, applications, and innovations that provide a more streamlined technology experience at work.

“The UKG platform is revolutionary, including how it simplifies integration with so many other solutions that allow our teams to solve unique workforce challenges,” said Stephen Fuller, enterprise program manager, City of Oklahoma City. “I can happily say that the workforce management product’s performance has been exceptional. It has created many efficiencies in our organization and offers truly differentiated capabilities for our people. Simply put: UKG helps make work better for everyone.”

“By using our UKG solution at its full capacity, we are able to better fulfill our mission,” said Debbie Rowe, director of total rewards, Sound Transit. “The power of the solution ranges from maximizing payroll compliance to creating efficiencies when onboarding new hires, and the data that we receive from the system enables us to remain highly proactive. Plus, the collaboration between our IT, payroll, and HR teams has been remarkable, as is the support and buy-in we receive from our leadership team on system projects.”

UKG is also a partner to more than 1,000 agencies in the U.S. and Canada leveraging UKG TeleStaff to optimize scheduling, labor management, communications, and deployment of public safety personnel and corrections officers, including fire and police departments in Ann Arbor, Michigan; Danbury, Connecticut; Miami, Florida; and Tallahassee, Florida; as well as the District of North Vancouver Fire and Rescue Services; the East Fork Fire Protection District; the Miami-Dade Corrections and Rehabilitation Department; the Spokane Police Department; Vancouver Fire Rescue Services; and the Yale University Police Department.

Recent enhancements to UKG TeleStaff enable departments to more effectively track and report time, job codes, and costs related to extra-duty events — funding for which tax payers are not responsible, such as detail for sporting events, state fairs, or conventions — and automatically export invoices to third parties.

“Workforce innovation is what ultimately enables governments to unlock the power of their people, overcome obstacles, keep operations functioning, and continue serving the public without interruption,” said Chris Todd, president, UKG. “Following our merger of Kronos and Ultimate Software, UKG delivers both the broadest and deepest offering in the market and makes it easy for public sector organizations to put their people first, every step of the way.”

“Our technology is designed to help governments become more agile and strategic,” said Jennifer Dowd, director, public sector practice, UKG. “It gives federal, state, and local leaders data they need to rebound and rebuild while making decisions about preparing for a new normal.”

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About UKG

At UKG (Ultimate Kronos Group), our purpose is people. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG delivers award-winning Pro, Dimensions, and Ready solutions to help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has 13,000 employees around the globe and is known for an inclusive workplace culture. The company has earned numerous awards for culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit 


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