For Fifth Consecutive Year, UKG Ranked Highest for North America Midmarket Use Case in the Gartner Critical Capabilities for Cloud HCM Suites Report

December 7, 2020, LOWELL, Mass., and WESTON, Fla.

UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, announced today that for the fifth consecutive year1 it has received the highest ranking in the Gartner 2020 Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises for North America Midmarket Use Case, one of five use cases evaluated by Gartner.

With the highest score of 4.25 out of 5 in North America Midmarket Use Case, Gartner also ranked UKG second in both North America Compliance Suite 1,000-2,500 Employees and for North America Compliance Suite 2,500+ Employees. UKG ranked fourth in Core HR and Talent Management (Global Organizations.)

Gartner is the world’s leading research and advisory company. The annual Gartner Critical Capabilities for Cloud HCM Suites report analyzes products and services based on use cases to provide organizations with suggestions for vendor shortlists during technology evaluations.

“Our Purpose is People, which is why UKG is committed to delivering innovations across our solutions portfolio that help organizations care for their employees, regardless of the challenge, to create a more inspiring work experience,” said Aron Ain, chairman and chief executive officer, UKG. “When an organization becomes a UKG customer, they’re saying ‘I trust you to do right by us, UKG.’ We will do everything in our power to deliver products that help our customers rapidly adapt to changing business needs while delivering a superior employee experience.”

“UKG’s culture-driven solutions are purpose-built to create meaningful and connected experiences, regardless of whether employees must be present at a job site or can work from anywhere,” said Chris Todd, president, UKG. “The world of work is rapidly changing. UKG will leverage the incredible talent of our nearly 13,000 employees and the considerable research and development resources available to us to ensure our solutions help employers meet and exceed their employees’ expectations.”

UKG delivers two full-suite HCM solutions to the market included in Gartner’s report. UKG Pro (formerly UltiPro)—which received the above rankings—is a global HCM solution designed for large and medium-size enterprises that helps HR teams manage every aspect of the employee lifecycle, including recruiting, payroll, talent management, AI-powered employee sentiment, and HR service delivery. UKG Ready (formerly Kronos Workforce Ready) helps small and medium-size businesses manage the entire employee journey, from pre-hire to retire, with ease and simplicity.

Supporting Resources

Footnote 1: Ultimate Software and Kronos merged on April 1, 2020 and became UKG (Ultimate Kronos Group) on October 1, 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About UKG

At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG’s award-winning Pro, Dimensions, and Ready solutions help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has more than 12,000 employees around the globe and is known for its inclusive workplace culture. The company has earned numerous awards for its culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit


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