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White Paper

Robots vs. Reality: Innovative Technology for Today, Not Tomorrow

Robots aren't mainstream in financial services yet. Learn about innovations that augment human interactions and improve workforce management today.

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Robots vs. Reality: Innovative Technology for Today, Not Tomorrow

Today's headlines would have you believe that robots are taking over financial services. But are they really? While robotic and intelligent process automation is a rapidly advancing field, its practical applications in financial services are still surprisingly limited.

While the buzz about robots and other futuristic automation has outpaced real-world adoption, there are advanced technologies available today that can improve service delivery and change the way organizations manage their entire workforce — salaried, hourly, part-time, and full-time — for the better. By putting these innovations to work across back-office, contact center, and frontline operations, financial services institutions will be better positioned to optimize the workforce and enhance the customer experience for bottom-line impact. Read this white paper to learn about:

  • What technologies like Open APIs, artificial intelligence, and machine learning bring to workforce management
  • Ways mobility and appointment-setting solutions can be used to augment human interactions
  • How advanced analytics support data-driven decision making across the organization

Download this informative resource to find out how breakthrough technologies — available today — can help your business stay ahead of the competition.