White Paper

More Perspectives from the Frontline Workforce: Canadian Edition

Explore findings from a 2025 global study on the frontline workforce, commissioned by UKG and Workplace Intelligence and conducted by Walr. It features perspectives from 1,200 Canadian frontline employees.

UKG Insights

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79%

of Canadian frontline employees feel burned out

38%

say they’re currently using AI in their roles

53%

believe their employer is properly preparing them for an AI-driven workplace

AI helps frontline employees not just survive, but thrive

Canadian Frontline employees keep our organizations, communities, and economies running — yet their needs are often overlooked. Findings from a 2025 global study on the frontline workforce in Canada, commissioned by UKG and Workplace Intelligence and conducted by Walr, reveals what’s really happening on the front lines today.

Based on insights from 1,200 Canadian frontline employees, the report explores burnout, flexibility, work-life balance, and the growing role of AI at work. Frontline employees using AI report lower levels of burnout. These findings uncover a clear opportunity for leaders: Use AI to make work better — not to replace people, but to support them.

Discover how AI can reduce burnout, strengthen engagement, and improve both the employee and customer experience in this study.