Canada’s frontline workforce is facing mounting pressure—and expectations around flexibility, support, and technology are continuing to evolve.
Now, AI is rapidly entering the workplace, creating both opportunity and uncertainty. While many frontline employees see the potential for AI to improve their day-to-day experience, concerns around job security, trust, and how AI is being used remain high.
New UKG research from Canadian frontline employees
Drawing on UKG’s second annual frontline study, this 60-minute session articulates how workforce sentiment is shifting—and what it means for leaders responsible for retention, engagement, and building trust at scale.
Join Kylene Zenk, Senior Principal, Human Insights at UKG, for a data-driven discussion on how organizations can thoughtfully leverage AI, reduce burnout, and create a more supportive and resilient frontline experience.
Key takeaways for HR and senior leaders:
- Understand the latest data on frontline burnout, engagement, and retention—and what’s driving change across Canada
- Explore how AI is impacting the frontline experience, including rising concerns around trust and job security
- Identify practical actions to better support frontline employees through technology, flexibility, and more effective workforce strategies
Can’t attend live? Register anyway and we’ll send you the recording.
Guest speaker:
Kylene Zenk, Sr. Principal, Human Insight at UKG
In her role, Kylene analyzes the trends reshaping today’s employment landscape and translates them into actionable insights for organizations seeking to build more resilient and people-centered workplaces. She brings deep expertise in the unique dynamics of the frontline workforce and helps leaders design more meaningful, connected employee experiences—whether employees work behind a desk or on the front lines. Kylene frequently speaks on how differentiated employee experience and a genuine commitment to being a great workplace fuel operational performance and drive stronger business outcomes.