Elevate the branch experience while optimizing operations

  • Provide a superior customer experience
  • Streamline staffing for maximum efficiency and savings
  • Navigating compliance with confidence
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Improve the efficiency of branch operations with UKG

Streamline workforce planning, reduce compliance risks, and empower employees to deliver exceptional customer service at your institution. UKG’s human capital management (HCM) and workforce management solutions help banks attract and retain talent, monitor employee performance and control labour costs. This allows you to focus on growing your organization while meeting both customer and employee needs.

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Provide a superior customer experience

A couple shakes hands with a decision maker, smiling.

Provide a superior customer experience

Equip your team with UKG's advanced tools to enhance service performance and gain actionable coaching insights that drive meaningful improvement, while empowering managers to provide targeted feedback and support, ensuring employees are better equipped to perform at their best. By leveraging our AI-driven scheduling and workforce management tools, you can ensure the right people are in the right place at the right time, streamline processes, and foster a highly engaged workforce. This integrated approach helps you deliver seamless, personalized banking experiences that build customer loyalty, retain top talent, and drive long-term success. Additionally, access to our comprehensive real-time analytics provides clear insights into labour costs and overtime patterns, empowering you to make data-driven decisions that control expenses and maximize profitability.
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Streamline staffing for maximum efficiency and savings

Two coworkers discuss a workflow displayed on a laptop.

Streamline staffing for maximum efficiency and savings

Our robust HCM and time management software empower your institution to align staffing with customer demand, skill sets, and availability, optimizing operational efficiency. By automating payroll and workforce scheduling, we help you cut down on overstaffing and reduce unnecessary personnel expenses, all while ensuring compliance with banking regulations. The AI-guided capabilities within our solutions help you optimize staffing levels, ensuring operational consistency and improving profitability. Streamline workflows, support employee success, and foster trust across your teams, building a great workplace that enhances engagement, improves customer interactions, and drives measurable cost savings — all on one easy-to-use platform.
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Navigating compliance with confidence

Two women in conversation at a roundtable, a workday environment.

Navigating compliance with confidence

In the highly regulated banking industry, compliance and trust are non-negotiables. Access to real-time compliance data in payroll and time tracking ensures your records are always current and readily available for audits, minimizing the risk of penalties. These insights also help identify compliance gaps, ensuring your institution stays ahead of regulatory requirements. By strengthening your compliance framework, you safeguard your institution and foster trust with customers and stakeholders. Our workforce management solutions empower your institution to navigate complex regulations confidently and thrive in a competitive landscape dominated by evolving compliance demands and heightened customer expectations.

Want more information?    

Speak with our banking experts today.  

Our Customers
Customer testimonial

Our business is steadily growing, and our previous vendor's system could not adapt to our changes. UKG is totally different. They have a partnership philosophy with customers, so that our feedback on UKG Pro's products and services is welcomed. We know we are in a collaborative relationship with a company that is listening to us and that is always evolving its offerings to ensure our long-term success.

Marisa Veiga
VP | HR Operations Manager
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Frequently asked questions

How can UKG help banks manage their workforce while navigating digital transformation?

We understand banks have dynamic and evolving workforces, from tellers to in-person loan officers — who all require innovative tools that include features like AI, self-service, and an easy-to-use mobile app. Your people require real-time access to important records like pay, benefits, training, scheduling, and time management profiles. UKG’s HCM suite addresses all their needs with modern workforce management tools customized for banks. Our platform provides your team a reliable and user-friendly system, facilitating smooth adoption, improving employee satisfaction, and supporting ongoing development.

How does UKG's HCM suite help banks attract and retain top talent?

Attracting and retaining top talent starts with recruiting and onboarding but requires ongoing support to build loyalty and trust. UKG's integrated HCM suite offers: 

  • Recruiting & Onboarding: UKG Recruiting ensures a seamless hiring experience, while UKG Onboarding connects new hires from day one with personalized messages and collaborative tools.
  • Talent & Professional Growth: UKG Talent Management supports professional growth with tools like collaborative reviews, succession planning, and a talent marketplace for continuous learning.
  • Benefits Administration: Our Benefits solutions simplify enrollment with tools and resources that help employees choose the best options with confidence.
  • Culture: UKG Great Place to Work Hub fosters engagement with AI-powered insights, empowering managers to drive satisfaction and build trust. 

UKG's HCM suite creates a supportive and engaging work environment that attracts and retains top talent, driving long-term success.

How can an integrated HR, Payroll and WFM solution prevent payroll errors and help reduce labour costs?

Banks face unique workforce challenges, where even minor payroll errors can impact trust and operational efficiency. Leveraging UKG’s integrated HR, Payroll, and WFM solutions ensures seamless payroll processing while controlling labour expenses. Here's how:  

  • Improving Accuracy and Automating Processes: Payroll mistakes, such as missing time punches, cost banks an average of $78,700 per 1,000 employees annually. Automating payroll calculations reduces human errors, ensures timely and accurate paycheques, and builds employee trust— a key driver of retention in banking.
  • Ensuring Compliance: Stay ahead of complex labour regulations with automated compliance tracking. Our solutions reduce risks of penalties, audits, and manual oversight.
  • Leveraging Real-Time Data: Access real-time staffing and labour cost data to make informed decisions, minimize overtime, and address inefficiencies before they escalate.
  • Enhancing Efficiency: Streamlined payroll frees HR, Payroll, and Operations teams to focus on strategic goals like improving employee experiences and optimizing branch performance.

Our HCM suite empowers banking leaders to build operational excellence and foster trust — all while driving measurable outcomes.

Contact us

Learn how our solutions are purpose-built with your industry in mind. We can help you achieve a better work experience for all your people.

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