AMSURG develops, acquires, and manages physician practice-based ambulatory surgery centers and specialty physician networks. The company operates in partnership with surgical and other group physician practices. Partnering with more than 1,800 physicians at more than 240 outpatient surgery centers across the U.S., Nashville-based AMSURG is the recognized leader in the development, management, and operation of outpatient surgery centers. The company’s surgery centers provide high-quality, low-cost surgical services that receive high ratings for patient satisfaction.
“One of the best wins for our business has been with UKG Pro Performance Reviews, which makes it so much easier for managers and employees to participate in the process. We consider UKG Pro’s talent solution golden, because it enables us to make a strategic impact by aligning employee goals and performance with business objectives.”
Regina JonesDirector of Compensation and Benefits
Challenges
Previously, the healthcare organization had used multiple systems to handle complex HR and payroll processes, primarily relying on a payroll service bureau. With AMSURG’s rapid growth, often by acquisition, company leaders knew that technology with a comprehensive suite of features for human capital management (HCM) would deliver significant improvements for both the overall business and for its diverse group of 4,000 employees. After an extensive evaluation, AMSURG selected cloud-based UKG Pro and went live with a fast, seamless deployment.
Solutions
Pro provides customers like AMSURG with a cohesive suite of HCM functionality, including recruitment, onboarding, payroll, benefits, compensation management, and performance management. Employees enjoy the convenience of immediate, 24/7 access to information, and executives and managers can leverage real-time, strategic analytics to help strengthen employee actions and support the overall organization.
Results
“One of the best wins for our business has been with UKG Pro Performance Reviews, which makes it so much easier for managers and employees to participate in the process,” said Regina Jones, PHR, Director of Compensation and Benefits at AMSURG. “We consider Pro’s talent solution golden, because it enables us to make a strategic impact by aligning employee goals and performance with business objectives. Results include better speed, visibility, and accountability. For example, we accelerated our process for performance management by 40%. The time savings have been immense, and we know we can even make more improvements.”
In addition to measurable benefits with performance management, AMSURG has also cut the time for its auditing processes by 50%, as well as achieved cost savings with payroll processing, salary planning, recruiting, and onboarding. “As our company continues to expand, having these kinds of business outcomes will only become more important to us,” said Jones.
“It’s critical for us to know that we are getting maximum value from our HCM technology,” Jones added. “Pro has created a dynamic change in how we operate and do business. We also have delivered a positive experience to employees, which can be especially important to the newer people that can come with an acquisition. Our employees now have instant access to information in Pro, and they have more control because they can independently complete actions. These real-time capabilities not only ensure accuracy and decrease risk for the company, but also ensure satisfaction among our employees.”
In addition, AMSURG sees measurable value in UKG’s customer support. UKG’s support teams are focused on providing each customer with an exceptional experience, including quick, easy access to a named account manager; fast time to resolution; multiple channels to connect; and strategic, proactive guidance related to the unique requirements of the business.
“One of the many reasons we love UKG is because of the people, the collaborative communication and partnership, and the dedication of its support teams,” said Jones. “We really enjoy having one person as our primary resource. Having a consistent, personal relationship with someone who is very knowledgeable about the intricacies of our business makes a world of difference. UKG’s free access to learning is also a huge bonus.”
“UKG also highly encourages our feedback on the evolution of its products and services,” noted Jones. “As a fast-growing healthcare organization, we are always adapting. We find it’s a tremendous advantage to be in a collaborative partnership with an HCM provider that welcomes and adopts our ideas.”
