Alpine Bank is a locally owned and operated community bank that has served communities across Colorado for nearly 50 years.
Challenges
Prior to implementing UKG Pro™, Alpine Bank struggled with the customer service of its human capital management technology provider and never felt the sense of partnership it desired.
Solutions
Alpine Bank selected Pro because of the cultural fit between the bank and UKG, and launched solutions that have increased the engagement and empowerment of its 810 employees.
"We launched UKG Pro People Assist™ to reclaim the time and energy we used to devote to constant employee communication through email," said Kristi Shelton, Executive Vice President at Alpine Bank. "The solution also puts tools in the hands of our employees, so they can do their own research and problem solving. Employees no longer have to struggle to get information — it's right there for them."
According to Shelton, the company is also overhauling its document management with UKG Pro Document Manager.
"We used to rely on banking software to house our documents, which required a manual inquiry from a manager and then several steps for us to retrieve the document and email it to the manager," said Shelton. "Pro Document Manager is saving us so much time, and we're able to shift the focus from administrative tasks to strategic initiatives."
“Pro Document Manager is saving us so much time, and we're able to shift the focus from administrative tasks to strategic initiatives.”
Kristi Shelton
Executive Vice President
Results
In addition to improving the employee and manager experience with HR Service Delivery™, Alpine Bank is using UKG Pro Employee Voice™ to better understand employee sentiment. Shelton explains that the company uses Pro Employee Voice for pulse surveys that have informed a number of company initiatives.
"We were interested in starting a new health-coach benefit, and we wanted to make sure that our employees would be interested," said Shelton. "We got immediate answers, and we were able to roll out health coaching knowing that we were spending resources wisely. Similarly, our benefits in Colorado are expensive, and we asked our employees what options they could afford. We took an average of that number and lowered our deductibles and family cost."
"Overall, Pro Employee Voice has improved the reputation of HR," added Shelton. "We used to be considered enforcers in the background of the employee experience. But now, thanks to Pro Employee Voice, we can highlight benefits and wellness."